Neravu privacy policy

Neravu is software that PG (paying guest) and hostel owners use to manage rooms, tenants, rent and expenses. This page explains what information Neravu keeps and why.

What we keep

• Owner and caretaker accounts: name, mobile number, email and a scrambled (hashed) password.
• Tenant details the owner enters or the tenant fills in: name, mobile, ID type and number, home address, emergency contact, rent and payments.
• Messages sent to the PG's WhatsApp number: bill photos and Yes/No replies, used only to add expenses.
• Enquiries from the PG's QR code: name, phone and the note written.

How it is used

Only to run the PG: rent reminders, receipts, expense records and reports. Bill photos are read by an AI service (Anthropic) to fill in the amount and items. Messages go through WhatsApp (Meta). We do not sell or share information for advertising.

Who can see it

Only the PG owner, and caretakers the owner adds (with limited access). Each owner sees only their own PG's data.

Deleting your data

Owners can download all their data and delete tenants, expenses and properties in the app. A tenant who wants their details removed should ask the PG owner. To delete a whole account, the owner can contact the person who runs Neravu for them, and the account and its data are removed.

Last updated: November 2026